Introduction

Welcome to The Sick Sense Workshops online store. By purchasing products from our website at www.thesicksense.com, you agree to the following terms and conditions valid Nov 2024. Please read these terms carefully before making a purchase.

​For any questions, please contact us at: Email: info@thesicksense.com  Phone: 0493 192 539

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1. General

The Sick Sense Workshops (ABN 95612645906) reserves the right to amend these terms and conditions at any time. Any changes will be posted on this page and will become effective immediately upon posting.

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2. Products and Availability

• All product descriptions, images, and prices on our website are subject to change without notice.

• We strive to ensure that all information on the site is accurate, but there may be instances where errors occur. If a product is unavailable or has been incorrectly described or priced, we will notify you and provide an option to proceed with the purchase or cancel the order.

• Products are subject to availability. If the product you ordered is out of stock, we will inform you promptly and offer alternative solutions.

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3. Ordering Process

• Placing an Order
  To place an order, add items to your shopping cart and proceed through the checkout process, where you will provide necessary details such as your billing address, shipping address, and payment information.

• Order Confirmation
  After placing an order, you will receive an order confirmation via email. This email will include details of the products purchased, shipping address, and estimated delivery time.

• Acceptance of Order
  Your order will only be deemed accepted by us once you receive a second email confirming that your order has been processed and shipped.

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4. Payment Terms

• Accepted Payment Methods
  We accept major credit cards (Visa, MasterCard), PayPal, Stripe and other secure payment methods as listed on our checkout page.

• Payment Processing
  All payments are processed securely via a third-party payment gateway.

• Pricing
  All prices are quoted in Australian Dollars (AUD) and include applicable taxes. Shipping costs are calculated at checkout.

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5. Shipping and Delivery

• Shipping Rates
  Shipping costs are calculated based on the delivery address and the size/weight of the products ordered. You will be informed of the total shipping cost during checkout.

• Delivery Timeframes
  Delivery times will vary depending on the destination. Estimated delivery times will be provided at checkout.

• Delivery Address
  You are responsible for providing a correct and complete shipping address. We are not responsible for any delays or additional costs due to incorrect or incomplete address details.

• International Shipping
  Currently, we only offer shipping within Australia.

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6. Returns and Refunds

• Return Policy
  If you are not satisfied with your purchase, please contact us within 14 days of receiving the product. We may accept returns for faulty or damaged products. To be eligible for a return, the product must be unused, in its original packaging, and in a resalable condition.

• Refunds
  If your return is accepted, we will provide a full refund to your original payment method, minus shipping costs. Refunds will be processed within 7-10 business days after the return is received.

  • For damaged or defective items, please notify us within 7 days of receiving your order. We may offer a replacement or refund depending on the situation.

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7. Consumer Rights

Nothing in these terms and conditions will affect your statutory rights under Australian Consumer Law.

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8. Limitation of Liability

• To the fullest extent permitted by law, The Sick Sense Workshops is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products, services, or website.

• We do not guarantee that our products will meet your specific needs or expectations beyond what is expressly stated.

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9. Privacy

We value your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

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10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in New South Wales.

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11. Contact Us

For any inquiries or support related to your order, please contact us at: Email: info@thesicksense.com Phone: 0493 192 539

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By purchasing from our website, you agree to these Terms and Conditions. We recommend that you review this document periodically for any updates or changes.

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By purchasing these products or joining a workshop, you acknowledge that the information provided is for educational purposes only and does not replace professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or healthcare provider with any questions you may have regarding a medical condition.